Why does everything slow to a crawl after every announcement of a change at work?
Change is hard, and when the change hasn’t been managed well, a lot of teams can be smacked by RACD, otherwise known as Rumor, Assumption, Confusion and Delay.
When the intention of a change is ambiguous, people start making assumptions in an attempt to understand what the heck is going on.
These assumptions are spread as the juiciest of rumors because teams that are starved for information will believe anything that ‘seems logical’ and continue spreading each rumor as fact.
When different people or groups make different assumptions, or when rumors conflict, the ensuing confusion delays productivity even further.
So, leaders – How can you and your team resist RACD?
Open communication. It’s the best defense against RACD. If your team knows that they can ask direct questions and get straight answers, there’s no need for rumor and assumption. It can take time to build that kind of trust within your team, but it’s well worth the investment of time and energy.
If your team has already been smacked by RACD, the sooner you get ahead of it, the better. It’s important to be clear and consistent with the message so that everyone is clear on the facts and can clarify the information for anyone who has made incorrect assumptions. It may take some time to rebuild trust, but it’s important to be consistent and clear on what’s actually happening.
What is RACD?
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